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Sales Support Specialist

Requisition ID
2017-1792
Experience Level
Specialist
Industry
Medical
Employment Status
Regular Full-Time
US-NJ-Oakland
Category
Engineering

Overview

The Sales Support Specialist role will support functions essential to the Sales team’s productivity to build strategy, analytics, process and tools that accelerate our performance. They will provide the sales team with operational insight as it relates to the sales process, production schedules, procurement schedules, and complex shipping requirements. This role will also be required to generate, read, and react to sales reports related to order fulfillment and will be required to communicate the impact of findings to the sales team and customers as requested. This role will also work closely with cross-functional teams to drive processes and procedures that support the strategic direction of the Sales and Marketing organizations.

Responsibilities

• Responsible for managing and processing orders with key accounts and manage day to day business
• Develop a trusted advisor relationship with accounts
• Understand and execute order fulfillment for National Accounts
• Lead weekly meetings of account performance and PO status
• Create, review and distribute weekly order fulfillment reports to customers
• Have in depth knowledge of all sales programs and be able to enforce guidelines or seek approval from appropriate authority on special requests
• Responsible for understanding the order flow process (for standard and custom orders) to identify problem areas and resolve or advise
• Work directly with inside and outside National sales reps to assist with all order / product / delivery
• Responsible for the Product Availability process by maintaining knowledge of current and past product offerings (new, in-line, and closeout products) and be able to provide accurate information on inventory status or estimated delivery schedule with the sales team or customer as requested
• Responsible for acting as a liaison with customer issues regarding orders by knowing who to contact for assistance or approval and follow through to ensure resolution and understand when to escalate for resolution.
• Track and calculate Commission, including Box Counts and Spiff Programs
• Track and maintain Sales Stock
• Supervise 1 employee
Competencies:
• High competency and skill in using computer applications with a focus on Microsoft Excel
• Analytical with a keen attention to detail
• Process oriented with ability to understand and execute against complex requirements
• Must be able to work in a fast paced environment
• Demonstrate strong communication skills – both verbally and written – and be able to relate to all level of employees
• Self-motivated and be able to demonstrate initiative
• Be able to read and interpret instructions, policy, procedures, program information, etc.
• Ability to multi-task
• Must be able to think outside the box and offer suggestions on project implementation / improvement
• Must be able to clearly understand business policies and be able to communicate and enforce them

Qualifications

• College degree preferred
• Preferred account management experience
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent verbal and written communication skills
• Strong Microsoft Excel experience required
• Proficient in Microsoft Office products

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