Topcon

Customer Service Technical Manager

Requisition ID
2017-1892
Experience Level
Manager
Industry
Agriculture & Construction
Employment Status
Regular Full-Time
US-CA-Livermore
Category
Customer Service/Support

Overview

Manages team of service technicians and stockroom employees to support Topcon customers.

Responsibilities

·        Motivate and manage the technician repair team through performance and coaching

·        Maintain continuous improvement,  productivity and reliability of repair

·        Hands on electronic/electrical knowledge to apply to reducing repair cycle time and to make reliable repairs to machine control products

·        Motivate and manage trainer team and training program through performance and coaching

·        Creates and fosters an environment whereby team Demonstrated ability to effectively manage an organization of 10 or more individual contributors

·        Responsible for managing all key business metrics that directly impact customer experience

·        Effectively manages backlog as it pertains to the number of repairs, credits, and sales order shipments

·        Builds a high performance team; hires and retains the right talent in the right roles; sets goals, delegates work, holds reports accountable; develops and empowers direct reports to make decisions and take action

·        Create weekly, monthly and annual reports for senior management

 

Qualifications

 

Education & Experience:

·        Minimum of 5 years of experience in an electronics repair in a manufacturing/service role

·        Minimum of 5 years of management experience

·        Bachelor’s in electrical or electronic or quality engineering

·        Lean manufacturing experience a plus

 

Knowledge, Skills, and Abilities:

·        Excellent communication skills and ability to work on/with multifunctional teams

·        Demonstrated ability to influence and collaborate across organizational boundaries

·        Must be customer service oriented and believe in team work

·        Strong business acumen

·        Strong Microsoft office software and  computer skills

·        Strong analytical and trouble shooting skills

·        Strong attention to detail

·        Ability to prioritize with good time management skills

·        Self-motivated, self-propelled, and goal oriented

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