Topcon

Professional Services - Call Center Specialist (Technology / Product Support)

Requisition ID
2017-1982
Experience Level
Specialist
Industry
Agriculture & Construction
Employment Status
Regular Full-Time
US-CA-Livermore
Category
Engineering

Overview

In this role you will provide application support for the technical products that Topcon manufactures and distributes to end users, channel teams and internal Topcon teams. The primary function is to support these stakeholders via phone and email.

Responsibilities

Core Job Duties:
• Deliver email and phone support to end users, channel network and internal Topcon teams
• Accurately record support inquiries to include: contact information and issue documentation
• Work with Product Management and Quality to identify root cause issues of customer complaints and trends
• Generate pre and post sales content for Total Care
• Deliver high quality product trainings at Topcon facilities
• On-site support for customer issues, channel requests and marketing events
• Support sales and marketing teams at national and international events Minimum Job 

Qualifications

• AS or BS in surveying, engineering or construction fields
• 5 years’ experience in the surveying and/or construction industries

 

Knowledge, Skills, and Abilities:

• Proficient with written and oral communication
• Ability to solve technical problems over phone, email or on site
• Strong working knowledge of CAD and related construction software

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