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Order Process & Customer Service Assistant

Requisition ID
2017-2154
Employment Status
Regular Full-Time
UK-Tamworth

Overview

• To process customers orders and prepare the orders for delivery. Effectively manage stock to maintain minimum stock levels.

Responsibilities

• Ensuring that customer orders are entered accurately and order or delivery status is accurately communicated in a timely manner.

• Front line customer support and call handling; advising on product, price, availability.

• Utilizing the company in-house management system ERP for order, delivery & stock control.

• Preparing orders for delivery to agreed delivery schedules and receiving all goods in.

• Working closely with Departmental Managers and Dealers to provide any necessary administrative and Customer Service support.

• To accurately support stock control procedures including ordering & audit checks of stock levels.

• Processing customer returns, management of back orders and updating stock.

• Providing cover for Operations & Stock Control Supervisor’s none supervisory duties as required.

Qualifications

Education & Experience:
• 3 GCSE’s (Inc English & math’s )
• NVQ Level 2-3 in Warehouse working

Knowledge, Skills, and Abilities:

• Good IT skills
• Previous Warehouse working


Physical Conditions

• Includes product manual lifting and handling.

Working Conditions

• In house and off site training
• Occasional customer liason
• Warehouse and office environment

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