Topcon

Field Service & Product Support

Requisition ID
2017-2175
Experience Level
Coordinator
Industry
Agriculture & Construction
Employment Status
Regular Full-Time
AU-SA-Adelaide
Category
Customer Service/Support

Overview

Topcon Precision Agriculture (TPA) is a subsidiary of Topcon Positioning Systems Inc. (TPS). TPA develops and manufactures leading-edge satellite positioning and guidance systems, electronic controls, mapping, monitoring, and land leveling solutions for agriculture.   Due to internal promotion, we are seeking an experienced Field Services & Product Support Representative to provide support to Dealers and the company service department on matters relating to operating and setting up our range of Precision Agriculture equipment.

Responsibilities

  • Assist in developing all technical training material (Instructor Guides, Student Guides, Labs, and Shop Guides) related to Topcon product(s).
  • Assist in designing continuous enhancements to course material annually or as dictated by product upgrades.
  • Phone and email response to dealer questions and queries.
  • Maintain safe and healthy training environment by following organization standards and legal regulations.
  • Maintain quality service by establishing and enforcing organization standards.
  • Maintain technical knowledge by attending educational workshops, reviewing publications, etc.
  • Continuously monitor dealer personnel and the field teams skill sets through assessment and analysis of current skill levels and developing and executing appropriate training programs to continuously improve the effectiveness of all parties representing Topcon products in the marketplace.
  • Execute test plans for problem solving, troubleshooting, and reverse engineering.
  • Assist technical staff to refine field notes, electrical schematics, hydraulic schematics, and photographs gathered during product installation.
  • Work with and communicate to Topcon’s technical Support Leader issues affecting our ability to deliver field support to our dealer network.
  • Travel within the APAC region to attend training, meetings, service issues when required.
  • Deliver training as requested (internal and external) within Topcon APAC region.
  • Travel within APAC region to execute test plans for product failure.
  • Field and 24/7 phone support, including recording of all relevant information such as action taken and resolution within Salesforce.

Qualifications

  • Degree in an Engineering, Technology or Agricultural Sciences discipline or equivalent experience.
  • Knowledge of Adult Learning methodology.
  • Drivers Licence required.
  • Accomplished communication capabilities (spoken and written).

Desirable:

  • 1-3 years’ experience in agricultural machinery and application.
  • Minimum of 5 years’ experience in the agricultural industry.

 

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