Topcon

  • Customer Care Manager - Europe

    Requisition ID
    2017-2201
    Experience Level
    Manager
    Industry
    Agriculture & Construction
    Employment Status
    Regular Full-Time
    Location : Location
    IT-Lingotto (Turin)
    Category
    Sales Management
  • Overview

     

    Do you want to create something from scratch and are you ready to take over the European wide responsibility for our Customer Care team? Then join Topcon Agriculture as

     

    Customer Care Manager (m/f) – Europe

    based in Turin/Italy

     

     

     

    The Customer Care Manager is responsible for driving Topcon Agriculture’s customer support integration initiative and providing ongoing leadership to Topcon Agriculture’s European customer care staff.  This position will plan, co-ordinate and control the activities of the customer service teams in Europe to maintain and enhance customer relationships in order to support Topcon’s sales teams and their revenue growth targets.

    Responsibilities

     

     

    Responsibilities

    • Directs the daily operations of the customer service staff in a number of Topcon Agriculture facilities throughout Europe. Plans, prioritizes and delegates work tasks to ensure proper functioning of the department.
    • Coordinates and drives Topcon’s “One face to the customer” strategy to integrate Topcon Agriculture’s customer service locations in Europe.  This includes structuring ERP systems, implementing pricing policies, developing internal and external communication, and providing guidance for customer-facing operational activities
    • Interfaces with OEM customers, distributors and dealers in Europe to provide excellent customer service.
    • Troubleshoots quality problems, customer complaints, and other non-conformances.
    • Develops and implements customer service policies and procedures.
    • Works closely with IT, Operations, Manufacturing, Sales, and other Topcon departments to ensure a coordinated approach to customers.
    • Identifies and implements strategies to improve quality of service, productivity and profitability.
    • Oversees the achievement and maintenance of agreed customer service levels and standards.

    Qualifications

     

    Requirements

    • Bachelor degree or diploma in Business Administration or related field.
    • Profound knowledge of customer service and/or logistics experience as well as experience managing people.
    • Detail oriented, ability to multitask and manage multiple priorities.
    • Demonstrated ability to communicate, present and influence effectively at all levels of the organization
    • In-depth knowledge of customer service principles/practices, customer service software, databases and CRM tools.
    • Must be able to develop and manipulate data as required for reports, presentations, etc.
    • Strong time management and organizational skills.
    • Proficient in Microsoft Word and Excel.

    If you are interested in joining Topcon Agriculture and you have what it takes for such an exciting position, then don’t hesitate to apply! 

    PLEASE APPLY IN ENGLISH LANGUAGE!

    We look forward to receiving your application!

     

     

     



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