Global Service Operations Analyst

Requisition ID
Experience Level
Agriculture & Construction
Employment Status
Regular Full-Time
Customer Service/Support


• Responsible for analyzing data and identifying failure trends


• Prepare & present data analysis
• Data list management and reporting
• Call out abnormalities and trends in data to identify business opportunities and best practices
• Drive best practices and global standards around global territories
• (SFDC) data and enhancement
• Dashboard and report creation and upkeep
• SFDC end user support and training document management
• SFDC system and process training
• Data management & process creation related to new products, features, and acquisitions
• Process adoption, compliance, and communication
• Collect feedback from the team for process and system enhancement requests


• Minimum 5 year within a customer service organization
• AA in Business or related field, Bachelor’s preferred
• Team player
• Follow established procedures/processes
• Leadership qualities

• Patience to work with a variety of people with varying technical skill levels.
• Fluent user.
o Must be able to build custom reports and dashboards.
o Must be able to speak the language in order to make recommendations for processes and communicate effectively with our Business Optimization team.
• Excellent Excel skills. Must be able to perform analytics quickly on large data sets.
• SAP and BW reporting a plus


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us!

Not ready to apply? Connect with us for general consideration.