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Global Service Operations Analyst

Requisition ID
2017-2228
Experience Level
Specialist
Industry
Agriculture & Construction
Employment Status
Regular Full-Time
US-CA-Livermore
Category
Customer Service/Support

Overview

• Responsible for analyzing data and identifying failure trends

Responsibilities

• Prepare & present data analysis
• Data list management and reporting
• Call out abnormalities and trends in data to identify business opportunities and best practices
• Drive best practices and global standards around global territories
• Salesforce.com (SFDC) data and enhancement
• Dashboard and report creation and upkeep
• SFDC end user support and training document management
• SFDC system and process training
• Data management & process creation related to new products, features, and acquisitions
• Process adoption, compliance, and communication
• Collect feedback from the team for process and system enhancement requests

Qualifications

• Minimum 5 year within a customer service organization
• AA in Business or related field, Bachelor’s preferred
• Team player
• Follow established procedures/processes
• Leadership qualities

• Patience to work with a variety of people with varying technical skill levels.
• Fluent Salesforce.com user.
o Must be able to build custom reports and dashboards.
o Must be able to speak the Salesforce.com language in order to make recommendations for processes and communicate effectively with our Business Optimization team.
• Excellent Excel skills. Must be able to perform analytics quickly on large data sets.
• SAP and BW reporting a plus

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