Topcon

Technical Support Representative

Requisition ID
2017-2316
Experience Level
Entry Level
Industry
Medical
Employment Status
Regular Full-Time
US-NJ-Oakland
Category
Customer Service/Support

Overview

The technical support engineer will be the first point of contact to our clients, to troubleshoot technical issues via the phone or remote assistance.

Responsibilities

Provide professional assistance to clients in answering inquiries, and interpreting resource catalogs via telephone.
• Manage the installation and training of Topcon products
• Troubleshoot and repair Topcon products in house and at the customer’s site
• Provide remote assistance via internet connection or phone
• Provide technical and clinical support to customers, distributors and employees
• Work under minimal supervision.
• Complete issues escalated by support team (Open/track RMA's for repair.)
• Complete repair/site visit reports
• Basic knowledge of  SQL ,LAN Networking and Microsoft office

Minimum Job Requirements:

• Good written & verbal communication skills.
• Must have follow up skills
• Good organization skills. Must be able to multitask: quickly analyze and resolve specific problems
• Negotiation, people, and critical thinking skills.
• Ability to deal effectively with customers.
• Basic knowledge of  SQL ,LAN Networking and Microsoft office
• Knowledge of medical device preventative maintenance and repair

Qualifications

Knowledge, Skills, and Abilities:
• Must be able to work flexible hours.
• Spanish speaking a must
• Strong IT background

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