Topcon

  • Field Service & Product Support Engineer

    Requisition ID
    2018-2477
    Experience Level
    Specialist
    Industry
    Agriculture & Construction
    Employment Status
    Regular Full-Time
    Location : Location
    UK-Minchinhampton
    Category
    Engineering
  • Overview

    As a Technical Product Support Engineer you provide highly visible customer support through the performance of on-site installation, remote telephone support, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of Topcon equipment and systems.

    Responsibilities

    • Assist in developing technical training material (Instructor Guides, Student Guides, Labs, and Shop Guides) related to Topcon product(s).
    • Assist in designing and inclusion of continuous enhancements to training material.
    • Monitor dealer personnel and field team member’s skill sets, assess and analyse their skill levels, and develop and implement appropriate training programs to continuously improve the effectiveness of all parties representing Topcon products in the marketplace.
    • Execute test plans for problem solving, troubleshooting, reverse engineering and product failures.
    • Provide field and 24/7 phone support, including recording of all relevant information such as action taken and resolution using our CRM system.
    • Assist technical staff to refine field notes, electrical schematics, hydraulic schematics, and photographs gathered during product installation
    • Attend Trade Shows, both nationally and internationally as required.

    Qualifications

    • Degree in an Engineering, Technology or Agricultural Sciences discipline or equivalent experience.
    • Previous experience with or within the agriculture sector, companies and/or customers.
    • Ability to direct and support others to efficiently transform large amounts of data into useful information for training curriculum.
    • Able to demonstrate an understanding of the principles and processes to providing first class customer services, including needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
    • Ability to read and understand wiring schematic drawings.
    • Language proficiency skills in Spanish, Italian or German would be advantageous.

     

    We are looking for employees who share our drive and desire to be part of something bigger than themselves and possess a passion to collaborate with others who are the best at what they do. If you can see yourself in our future, see below to learn about openings that satisfy your calling. Come expand your career with us.

    If you are interested in this position, don’t hesitate to apply. We are looking forward to your application!

    See how we are changing things: https://www.youtube.com/user/TopconToday

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