Topcon

  • Technical Customer Service Manager

    Requisition ID
    2018-2554
    Experience Level
    Manager
    Industry
    Agriculture & Construction
    Employment Status
    Regular Full-Time
    Location : Location
    US-CA-Livermore
    Category
    Customer Service/Support
  • Overview

    Topcon Positioning Group is headquartered in Livermore, California, USA (topconpositioning.com). Topcon Positioning Group designs, manufactures and distributes precise positioning products and solutions for the global surveying, construction, agriculture, civil engineering, BIM, mapping and GIS, asset management and mobile control markets.  To  learn more about Topcon career opportunites go to  www.topconcareers.com.

     

    See how TPS is changing things: https://www.youtube.com/user/TopconToday

     

     

     

      

     Manages team of service technicians and stockroom employees to support Topcon customers.

     

    Responsibilities


    • Motivate and manage the technician repair team through performance and coaching
    • Maintain continuous improvement, productivity and reliability of repair
    • Hands on electronic/electrical knowledge to apply to reducing repair cycle time and to make reliable repairs to machine control products
    • Motivate and manage trainer team and training program through performance and coaching
    • Creates and fosters an environment whereby team Demonstrated ability to effectively manage an organization of 10 or more individual contributors
    • Responsible for managing all key business metrics that directly impact customer experience
    • Effectively manages backlog as it pertains to the number of repairs, credits, and sales order shipments
    • Builds a high performance team; hires and retains the right talent in the right roles; sets goals, delegates work, holds reports accountable; develops and empowers direct reports to make decisions and take action
    • Create weekly, monthly and annual reports for senior management

     

    Qualifications

    Education & Experience:

    • Minimum of 5 years of experience in an electronics repair in a manufacturing/service role
    • Minimum of 5 years of management experience
    • Bachelor’s in electrical or electronic or quality engineering
    • Lean manufacturing experience a plus
    Knowledge, Skills, and Abilities:
    • Excellent communication skills and ability to work on/with multifunctional teams
    • Demonstrated ability to influence and collaborate across organizational boundaries
    • Must be customer service oriented and believe in team work
    • Strong business acumen
    • Strong Microsoft office software and computer skills
    • Strong analytical and trouble shooting skills
    • Strong attention to detail
    • Ability to prioritize with good time management skills
    • Self-motivated, self-propelled, and goal oriented

     

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