Topcon

  • IT Support

    Requisition ID
    2018-2990
    Experience Level
    Specialist
    Industry
    Agriculture & Construction
    Employment Status
    Regular Full-Time
    Location : Location
    UK-Minchinhampton
    Category
    Information Technology
  • Overview

    An amazing career opportunity has just arisen for an IT Support Assistant to join Topcon Technology where they will provide  IT support to the Topcon legal entities in the UK and Ireland, and ensure all IT equipment and infrastructure run to its optimum performance.

    Responsibilities

    Duties and responsibilities 

    • Provide 1st and 2nd line IT support both on site and remotely.
    • Work alongside the wider global IT team to ensure the IT environment is able to support the business. 
    • IT ticket administration, ensuring responses and closing of tickets are within agreed timescales and to required standards, and escalating tickets are required for more complex issues. 
    • Installation, maintenance and support of IT equipment. 
    • Maintain, update and roll out system updates. 
    • Liaise with contractors and external suppliers, clearly communicate technical issues and standards. 
    • Provide technical support and input to local and global IT projects and initiatives.

    Qualifications

    Education & Experience

    • Previous experience in a similar IT Support / Help-desk role and working with an IT ticketing system.
    • Knowledge and experience of Operating Systems - Windows 7 & Windows 10. 
    • Experience of monitoring and maintaining systems and networks. 
    • Experience of installing and configuring of systems. 
    • Experience of diagnosing faults on both hardware and software. 
    • Experience of solving technical and application issues by phone, email, in person or remotely.

     

    Knowledge, Skills & Attributes

    • Good organisational skills, with the ability to prioritise and manage multiple open tickets.
    • Excellent communication skills and interpersonal skills.

     

     

    From construction to agriculture we are transforming the way companies are doing business.  We are headquartered in Livermore, California USA with our European head offices in Capelle a/d iJssel, the Netherlands (topconpositioning.eu) Topcon Positioning Group designs, manufactures and distributes precise positioning products and solutions for the global surveying, construction, agriculture, civil engineering, BIM, mapping and GIS, asset management and mobile control markets.  Its brands include Topcon Sokkia, Tierra, Digi-Star, RDS Technology and NORAC.

     

    See how we are changing things: https://www.youtube.com/user/TopconToday

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