• Service Technician

    Requisition ID
    Experience Level
    Employment Status
    Regular Full-Time
    Location : Location
    Customer Service/Support
  • Overview

    Topcon Canada is the leading supplier of ophthalmic instrumentation in Canada. As an employer of choice we offer a positive work environment and benefits package. We train and support our employees.

    We focus on quality, service and professionalism. We are exclusively dedicated to the eye care professionals and we carry the most complete lines of quality ophthalmic equipment.

    We are looking for an energetic and autonomous individual who is highly motivated to succeed and will represent Topcon Canada Inc. professionally and responsibly.


    The successful candidate will be responsible for:

    • Repairing, calibrating and installing our complete line of ophthalmic equipment, hands-on troubleshooting involving mechanics, electronics, optics and hydraulics either from our workshop in Waterloo or at our customers premises i.e. ophthalmologists, optometrists, opticians and hospital;
    • Supporting customers and co-workers remotely over telephone and internet;
    • Providing thorough problem determination, resolve issues on a timely basis in order to meet customer expectations/service levels;
    • Accepting responsibility and accountability for customer issues and drive to timely resolution;
    • Resolving database problems and communication software and repairing computer hardware;
    • Working on products under development.


    Education & Experience:

    • Post-secondary education in Electromechanics/Electrotechnics;
    • Significant asset: Good technical knowledge of current IT systems, applications, protocols, and standards including: MS Windows versions XP/7/8 and Server 2003/2005/2008R2, MS SQL Server 2005/2008R2, IIS and understand/create batch scripts and XML configurations, Serial and LAN communication, DICOM/PACS;
    • Electronics, mechanical and/or optical troubleshooting experience


    Knowledge, Skills & Abilities:

    • Ability to work with precision instruments;
    • Superior analytical skills demonstrating strong troubleshooting skills and problem analysis;
    • Focused on solutions, resourcefulness;
    • Capable of great meticulousness, versatility, patience and autonomy;
    • Demonstrated ability to deal effectively with customers;
    • Strong teamwork attitude;
    • Aptitude for learning new ideas/concepts and applying knowledge, desire to learn;
    • Ability to manage conflicting priorities, attention to detail, self-motivated and organized;
    • Capable to work under stress;
    • High energy, enthusiasm, responsible and a drive to succeed;
    • Strong verbal, written, and interpersonal skills;
    • Knowledge of optics principles is an asset;
    • Must have flexibility to provide after hours and weekend support as required;
    • Must have a valid driver’s license;
    • Be available to travel in Ontario and sometimes in other Canadian provinces when required;
    • Must report to our Waterloo office





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