• Senior Service Technician

    Requisition ID
    Experience Level
    Agriculture & Construction
    Employment Status
    Regular Full-Time
    Location : Location
    Customer Service/Support
  • Overview

    We are looking for an experienced Service Technician to join our service team in Tamworth. You will ensure the efficient running of the Topcon Service Function including repair and service of survey and laser products, training of Topcon dealer service centres and utilising all resources to provide our customers with timely and high-quality service.


    Duties & Responsibilities

    • Manage the service workload by using own skills but also utilising other Topcon service resources to minimise customer downtime
    • Undertake the service, repair & calibration of Topcon Survey, Laser, Machine Control & UAV equipment.
    • Liaise with customers as required, providing quotations for repair and service work as well as communicating order updates
    • Organise and provide training to the Topcon dealer network for service of Topcon positioning instruments, either at the Tamworth Head Office or at dealer premises
    • Deal with technical inquiries and support from customers and dealer network
    • Complete and control all relevant documentation including calibration certificates, calibration equipment records, manuals, service updates, etc…



    Experience, Knowledge & Skills

    • Previous experience of working as a Service Technician on Survey, Laser, Machine Control & UAV equipment, preferably with Topcon instruments.
    • A methodical and logical approach to work.
    • Ability to demonstrate an understanding of the principles and processes of providing first class customer services.
    • Strong communication and coordination skills, enabling clear and accurate delivery of information to key stakeholders.
    • Good organisation skills, with the ability to manage various deadlines and duties.
    • Good problem-solving skills, with a keen eye for detail and creative solutions.




    From construction to agriculture we are transforming the way companies are doing business.  We are headquartered in Livermore, California USA with our European head offices in Capelle a/d iJssel, the Netherlands ( Topcon Positioning Group designs, manufactures and distributes precise positioning products and solutions for the global surveying, construction, agriculture, civil engineering, BIM, mapping and GIS, asset management and mobile control markets.  Its brands include Topcon Sokkia, Tierra, Digi-Star, RDS Technology and NORAC.


    See how we are changing things:


    We are looking forward to receiving your CV!


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