• Technical Support Specialist

    Requisition ID
    Experience Level
    Employment Status
    Regular Full-Time
    Location : Location
    Customer Service/Support
  • Overview

    The technical support engineer will be the first point of contact to our clients, to troubleshoot technical issues via the phone or remote assistance.


    • Provide professional assistance to clients in answering inquiries, and interpreting resource catalogs via telephone.
    • Troubleshoot and repair Topcon products in house and at the customer’s site
    • Provide remote assistance via internet connection or phone
    • Provide technical and clinical support to customers, distributors and employees
    • Work under minimal supervision.
    • Complete issues escalated by support team (Open/track RMA's for repair.)
    • Basic knowledge of SQL, Networking and Microsoft Windows and Microsoft office
    • Good written & verbal communication skills.
    • Must have follow up skills
    • Good organization skills. Must be able to multitask: quickly analyze and resolve specific problems
    • Negotiation, people, and critical thinking skills.
    • Ability to deal effectively with customers.


    • Requires BS degree or AS in Electronic Technology, Biomedical Technology, Computer Science or equivalent.
    • Basic knowledge of SQL, LAN Networking and Microsoft office
    • Knowledge of medical device preventative maintenance and repair
    • Spanish speaking a plus
    • Strong IT background
    • Must have detailed follow up skills
    • Must be able to work flexible hours.


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