Topcon

  • Technical Support Specialist (Medical Devices)

    Requisition ID
    2019-3129
    Experience Level
    Coordinator
    Industry
    Medical
    Employment Status
    Regular Full-Time
    Location : Location
    US-NJ-Oakland
    Category
    Customer Service/Support
  • Overview

    Topcon Medical Systems (TMS), based in Oakland, NJ, is a leading developer and supplier of diagnostic equipment for the ophthalmic community.

    Topcon's mission is to make impossible ideas possible, by constantly developing new optical and measurement technologies. Our goal is simple: to provide you with the most innovative equipment so that you can better serve your patients.

    For over 40 years, TMS has been leading the way with the most technically advanced instrumentation in the marketplace. Our product line comprises the largest selection of precision instruments from one manufacturer ... providing products for a wide range of applications, including imaging, diagnostic, refractive, surgical, and delivery. Whatever your particular instrument requirements, Topcon has the innovative solution you need.

    All of our products are developed with the practitioner's needs in mind and backed up by a network of dedicated service specialists.

    Topcon Medical Systems is a wholly owned subsidiary of Topcon Corporation of Tokyo, Japan.

     

    The technical support engineer will be the first point of contact to our clients, to troubleshoot technical issues via the phone or remote assistance.

    Responsibilities

    • Provide professional assistance to clients in answering inquiries, and interpreting resource catalogs via telephone.
    • Troubleshoot and repair Topcon products in house and at the customer’s site
    • Provide remote assistance via internet connection or phone
    • Provide technical and clinical support to customers, distributors and employees
    • Work under minimal supervision.
    • Complete issues escalated by support team (Open/track RMA's for repair.)

    Qualifications

    • Requires BS degree or AS in Electronic Technology, Biomedical Technology, Computer Science or equivalent.
    • Preferred engineering degree such as Biomedical, Electrical, or Mechanical 
    • Basic knowledge of SQL, Networking and Microsoft Windows and Microsoft office
    • Good written & verbal communication skills.
    • Good organization skills. Must be able to multitask: quickly analyze and resolve specific problems
    • Negotiation, people, and critical thinking skills.
    • Ability to deal effectively with customers.
    • Basic knowledge of SQL, LAN Networking and Microsoft office
    • Knowledge of medical device preventative maintenance and repair
    • Spanish speaking a plus
    • Strong IT background
    • Must have detailed follow up skills
    • Must be able to work flexible hours.

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