Topcon

  • Technical Support Specialist

    Requisition ID
    2019-3129
    Experience Level
    Coordinator
    Industry
    Medical
    Employment Status
    Regular Full-Time
    Location : Location
    US-NJ-Oakland
    Category
    Customer Service/Support
  • Overview

    The technical support engineer will be the first point of contact to our clients, to troubleshoot technical issues via the phone or remote assistance.

    Responsibilities

    • Provide professional assistance to clients in answering inquiries, and interpreting resource catalogs via telephone.
    • Troubleshoot and repair Topcon products in house and at the customer’s site
    • Provide remote assistance via internet connection or phone
    • Provide technical and clinical support to customers, distributors and employees
    • Work under minimal supervision.
    • Complete issues escalated by support team (Open/track RMA's for repair.)
    • Basic knowledge of SQL, Networking and Microsoft Windows and Microsoft office
    • Good written & verbal communication skills.
    • Must have follow up skills
    • Good organization skills. Must be able to multitask: quickly analyze and resolve specific problems
    • Negotiation, people, and critical thinking skills.
    • Ability to deal effectively with customers.

    Qualifications

    • Requires BS degree or AS in Electronic Technology, Biomedical Technology, Computer Science or equivalent.
    • Basic knowledge of SQL, LAN Networking and Microsoft office
    • Knowledge of medical device preventative maintenance and repair
    • Spanish speaking a plus
    • Strong IT background
    • Must have detailed follow up skills
    • Must be able to work flexible hours.

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Not ready to apply? Connect with us for general consideration.