Topcon

  • Program Manager, Service Training

    Requisition ID
    2019-3468
    Experience Level
    Manager
    Industry
    Agriculture & Construction
    Employment Status
    Regular Full-Time
    Location : Location
    US-CA-Livermore
    Category
    Customer Service/Support
  • Overview

    From construction to agriculture we are transforming the way companies are doing business.  We are headquartered in Livermore, California USA with our European head offices in Capelle a/d iJssel, the Netherlands (topconpositioning.eu) Topcon Positioning Group designs, manufactures and distributes precise positioning products and solutions for the global surveying, construction, agriculture, civil engineering, BIM, mapping and GIS, asset management and mobile control markets.  Its brands include Topcon Sokkia, Tierra, Digi-Star, RDS Technology and NORAC.

     

    See how we are changing things: https://www.youtube.com/user/TopconToday

    Responsibilities

    • ·         Design, deliver and evaluate training and development programs by utilizing blended learning methods (instructor-led, e-learning, videos, written resources, etc.) to support Topcon service initiatives
    • o    Manage On-site and Dealer Hosted Training Programs
    • o    Manage the remote Distance-Learning program (eLearning)
    • o    Develop internal training aids for onboarding new staff
    • ·         Develop training materials like course syllabus and agenda, presentations, manuals, multimedia visual aids and other educational materials
    • ·         Analyze training needs to develop new training programs or modify and improve existing programs
    • ·         Work with department leaders and SME trainers on overall systems, programs, software, best practices, etc. delivered at trainings
    • ·         Maintain training records and contracts, create/update standard operating procedures and work instructions
    • ·         Prepare service bulletin and Topcon dealer communications
    • ·         Support inventory control processes, eCommerce, and engineering change orders
    • Manage special projects (i.e. process improvements, new eCommerce launch, etc.)

    Qualifications

    • ·   BA/BS degree or equivalent work experience
    • ·   4+ years in a similar training-related role
    • ·   4+ years of computer experience with Outlook, MS Excel, and MS Word (SAP and/ or Salesforce experience a plus)
    • ·   Hands on experience with Distance-Learning tools a major plus.
    • ·      Ability to follow directions, written work instructions, and work independently
    • ·      Ability to handle multiple projects concurrently and to prioritize efficiently
    • ·      Ensures timely and accurate completion of tasks
    • Excellent customer service skills with both internal and external customers

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