Topcon

  • Technical Customer Service Manager

    Requisition ID
    2019-3469
    Experience Level
    Manager
    Industry
    Agriculture & Construction
    Employment Status
    Regular Full-Time
    Location : Location
    US-CA-Livermore
    Category
    Customer Service/Support
  • Overview

    Topcon Positioning Group is headquartered in Livermore, California, USA (topconpositioning.com). Topcon Positioning Group designs, manufactures and distributes precise positioning products and solutions for the global surveying, construction, agriculture, civil engineering, BIM, mapping and GIS, asset management and mobile control markets.  To  learn more about Topcon career opportunities go to  www.topconcareers.com.

     

    See how we are changing things: https://www.youtube.com/user/TopconToday

     

    Manages team of service technicians and stockroom employees to support Topcon customers.

    Responsibilities

    • Motivate and manage the technician repair and stock room teams through performance and coaching

      Maintain continuous improvement, productivity and reliability of repairs.

    • Hands on electronic/electrical knowledge to apply to reducing repair cycle time and to make reliable repairs to Topcon products.

    • Motivate and manage trainer team and training program through performance and coaching.

    • Creates and fosters an environment whereby team Demonstrated ability to effectively manage an organization of 10 or more individual contributors.

    • Responsible for managing all key business metrics that directly impact customer experience.

    • Effectively manages backlog as it pertains to the number of repairs, credits, and sales order shipments.

    • Builds a high-performance team; hires and retains the right talent in the right roles; sets goals, delegates work, holds direct reports accountable; develops and empowers direct reports to make decisions and take action.

    • Create weekly, monthly and annual reports for management

    Qualifications

    • BS in electrical or electronics or quality engineering.
    • Minimum of 5 years of experience of electronics repair in a manufacturing/service role.
    • Minimum of 5 years of management experience.
    • Lean manufacturing experience a plus.
    • Strong software application to include (but not limited to) MS Office suite.
    • Strong analytical and problem-solving skills.
    • Excellent communication skills and ability to work on/with multifunctional teams.
    • Demonstrated ability to influence and collaborate across organizational boundaries.
    • Must be customer service oriented and believe in team work.
    • Strong business acumen.
    • Strong attention to detail.
    • Self-motivated, self-propelled, and goal oriented.

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