Topcon Positioning Group is headquartered in Livermore, California, USA (topconpositioning.com). Topcon Positioning Group designs, manufactures and distributes precise positioning products and solutions for the global surveying, construction, agriculture, civil engineering, BIM, mapping and GIS, asset management and mobile control markets. To learn more about Topcon career opportunities go to www.topconcareers.com.
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Manages team of service technicians and stockroom employees to support Topcon customers.
Motivate and manage the technician repair and stock room teams through performance and coaching
Maintain continuous improvement, productivity and reliability of repairs.
Hands on electronic/electrical knowledge to apply to reducing repair cycle time and to make reliable repairs to Topcon products.
Motivate and manage trainer team and training program through performance and coaching.
Creates and fosters an environment whereby team Demonstrated ability to effectively manage an organization of 10 or more individual contributors.
Responsible for managing all key business metrics that directly impact customer experience.
Effectively manages backlog as it pertains to the number of repairs, credits, and sales order shipments.
Builds a high-performance team; hires and retains the right talent in the right roles; sets goals, delegates work, holds direct reports accountable; develops and empowers direct reports to make decisions and take action.
Create weekly, monthly and annual reports for management